FAQ

You can send us an inquiry through our website. Please provide your travel dates, number of guests, preferred itinerary, and contact information. Our travel consultant will review the details and confirm availability with you. Alternatively, you can visit our “Contact Us” page to reach our travel consultant directly via WhatsApp or Viber.

We recommend booking as early as possible, especially for weekends, public holidays, and peak travel seasons. For long holidays and peak travel seasons, we strongly advise booking 1 to 2 months—or even more than 2 months—in advance. Vehicle and English-speaking driver-guide availability is limited and subject to confirmation.

Yes. Funin Fleet provides private tours only. The vehicle and driver-guide are arranged exclusively for your group.

Yes. Our published itineraries are for reference, and you may customize the route based on your interests. Our travel consultant will review your requested itinerary to make sure the route is practical, smooth, and achievable within the available tour time.

Minor adjustments may be possible depending on traffic, distance, attraction opening hours, and the remaining tour time. Please discuss any changes with your driver-guide first.

Yes, you may request a specific driver-guide. Requests are subject to availability and should preferably be made in advance.

Yes. Our private tour services can include English-speaking driver-guides who assist with transportation, route planning, timing, and local travel information.

A Day Tour starts and ends on the same day, usually with hotel pick-up and drop-off within the agreed service area. A Multi-Day Tour covers several destinations over multiple days and requires additional planning for routes, accommodations, and daily schedules.

Yes. Hotel, Airbnb, and other agreed pick-up locations can usually be arranged. Please provide the exact address when making your inquiry.

Yes, depending on the destination and route. Additional charges may apply for pick-up or drop-off outside the standard service area.

A sedan can accommodate up to 4 passengers. For greater comfort and luggage space, we generally recommend a sedan for 1–3 passengers.

A van can accommodate up to 8 passengers. The actual luggage capacity depends on the number of passengers and the size of the luggage.

Yes. Infants and children are counted as passengers when determining vehicle capacity.

Luggage capacity depends on the number of passengers and the size of each suitcase. Please tell us how many pieces of luggage you will bring so we can recommend the most suitable vehicle.

Send us the number of adults, children, infants, and luggage. Our travel consultant will recommend the most suitable vehicle for your group.

Yes. Child seats can be arranged upon request. Please inform us in advance of the child’s age so we can prepare the appropriate seat.

You may request a specific vehicle model, but availability cannot always be guaranteed. Additional charges may apply for specific vehicle requests.

The vehicle is arranged based on the number of guests, luggage, route, and availability. Sedan and van options are available for private tours.

Yes, you may request a preferred vehicle type or model. Availability is subject to the travel date, and additional charges may apply for specific requests.

The tour price generally includes the private vehicle, driver or driver-guide service, gasoline, tolls, parking fees, passenger insurance, and hotel pick-up and drop-off within the agreed service area.

No, entrance fees are generally not included unless specifically stated.

No. Meals are not included unless otherwise stated in the tour description.

Overtime is calculated based on the time you get off the vehicle at your final drop-off location.

Van: NTD 350 / 30 minutes

Sedan: NTD 300 / 30 minutes

Payment arrangements will be confirmed when your booking is finalized. For tours that require cash payment, please pay cash in New Taiwan Dollars (NTD) directly to your driver on the day of the tour.

We accept cash or bank transfer to our designated account only. Credit card payment is currently not available.
Account details will be provided upon booking confirmation.

The payment timing will be confirmed with your booking. For tours arranged with payment to the driver, please pay in cash at the end of the service when you get off the vehicle.

Tipping is not mandatory in Taiwan. However, if you are satisfied with the service, a small tip for your driver-guide is always appreciated.

Some attractions may require advance reservations or timed tickets. We will advise you if advance booking is recommended for your selected itinerary.

Meals are generally not included unless specifically stated. Your driver-guide can recommend local restaurants based on your route and preferences.

Tours normally operate as scheduled during rainy weather. We provide an umbrella for guests when needed.

Yes, normal rain does not usually affect tour operations. However, individual attractions may close due to weather or safety conditions.

If the local government announces an official closure or suspension due to a typhoon, the tour may be cancelled, postponed, or adjusted according to the actual situation.

Usually yes, subject to the driver’s availability, working-hour limits, and the day’s schedule. Overtime charges will apply.

Tour time ends when you get off the vehicle at the agreed final drop-off location. Any time beyond the scheduled service duration is charged according to the applicable overtime rate.

Yes. Please follow the driver-guide’s suggested timing, especially when taking photos or visiting attractions, so the itinerary can stay on schedule.

The remaining itinerary may need to be shortened, adjusted, or some attractions may need to be skipped. Your driver-guide will help reorganize the route based on the remaining time.

Yes. Your driver-guide can help adjust the route based on traffic, weather, attraction conditions, and available time. Major itinerary changes should be discussed before proceeding.

Sometimes. It depends on travel distance, traffic, attraction opening hours, and total tour duration. Our travel consultant will review the route and recommend the most practical plan

If an attraction is unexpectedly closed, your driver-guide will suggest a suitable alternative based on location, timing, weather, and your interests.

Yes. We provide private airport pick-up and airport drop-off services between the airport, hotels, and other destinations.

If you provide the correct flight number in advance, we can check the flight status and adjust the pick-up timing when possible.

Airport waiting time depends on the booking arrangement and will be confirmed with you before service. Please contact us if your flight or immigration process is significantly delayed.

Please provide your:

Travel date
Flight number
Arrival time
Number of passengers
Number and size of luggage
Hotel or drop-off location
Contact number

Yes, but vehicle capacity depends on the number of passengers and the amount and size of luggage. Please provide your luggage details in advance so we can recommend the correct vehicle.

Yes. Child seats can be arranged upon request. Please tell us the child’s age when making your inquiry.

Yes. Transfers outside Taipei are available upon request. Rates vary depending on the distance, so please provide your pick-up and drop-off locations for a detailed quote.

Yes. Airport pickup can be combined with a private half-day tour, depending on your flight arrival time, luggage, and planned route.

Yes. Transfers to other cities or destinations can be arranged depending on the route and vehicle availability.

Yes. Funin Fleet operates through a legally registered travel agency in Taiwan. Our travel agency license number is 759900, and we are a member of the Travel Quality Assurance Association R.O.C.

Yes. Passenger-related insurance is included for eligible tour services arranged through Funin Fleet.

Our services include applicable travel agency liability insurance and passenger-related vehicle insurance according to the service arrangement and Taiwan regulations.

Yes. Drivers assigned to our services are required to hold the appropriate driving qualifications for the type of vehicle and service they provide.

Under Taiwanese law and regulations, all drivers providing commercial passenger transport or tour-driving services are legally required to hold both a valid Taiwan National ID and a Professional Driver’s License. At Funin Fleet, we strictly adhere to these legal standards—all of our drivers are fully qualified, compliant, and legally authorized to ensure your absolute safety and peace of mind.

Yes. Prolonged driving can lead to driver fatigue and reduced concentration; therefore, for your safety, we manage driver shifts and may adjust daily itineraries when necessary to eliminate any safety risks and ensure a smooth, worry-free journey.

Children and infants are counted as passengers. Child safety seats may also be required depending on the child’s age and applicable regulations. Please inform us in advance if you are traveling with young children.

Yes. Funin Fleet arranges drivers who meet the applicable local licensing and professional driving requirements.

nsurance arrangements depend on the service and booking details. Applicable passenger or travel insurance information will be confirmed with you before the tour.